Goods Return and Exchange Policy
TSN allows 7 days from the date of delivery to claim for the return or exchange if:
- The product is damaged, stained, defective, or incomplete.
- The product/s must be unused, in the original packaging with labels and protective stickers and the seal of the product shall be intact.
- The product received does not match the size ordered.
- Fragrances, cosmetics, undergarments, and jewelry are neither exchangeable nor returnable due to hygienic reasons.
- Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
- E-mail us at email@example.com and request an exchange.
- Log in the reason for exchanging the item. Make sure to add your order number and the name of the items being traded, in the email.
- Please send the item back to us in its original packaging
- We will send your chosen replacement item in exchange to your address within 15 working days.
Attention: Returns Department
Ahmed Block New Garden Town, Lahore, Pakistan